Course Details

Learning Outcomes:

·       Identifying the nature of the process of measuring results and evaluating institutional

·       performance, its importance, benefits and standards.

·       Understand the strategic perspective for measuring performance and achieving the

·       organization›s goals.

·       Defining the basic principles and practices of the process of performance measurement and

·       evaluation of results.

·       Applying performance measurement methods and practical steps to do so.

·       Ability to measure and manage performance.

·       Overcoming barriers and motivating employees to achieve performance.

·       Understand the area of organizational development and assess the organization›s readiness for

·       development

·       Provide data analysis relevant to organizational development

·       Formulate an organizational development strategy

·       Implement change management processes

Outlines:

·       The Case and Context for Performance Management

·       Strategic and Integrated Performance Management

·       The Role of HR and Organizational Leaders within Performance Management

·       Quantitative and Qualitative Objectives

·       The Objective and the KPI – What’s the Difference?

·       The Balanced Scorecard (Kaplan and Norton)

·       The Purpose of Employee Appraisal and Monitoring Employee Performance

·       Addressing the Performance Gap - Informal and Formal Approaches to Addressing

·       Performance Problems

·       Feedback Models and Providing Constructive and Developmental Feedback

Target Audience:

·       Team leaders, Supervisors, Section heads and Managers

·       HR Managers and Directors focused on enhancing the Performance Management System in their organization

·       Professionals who have an interest in sustaining performance

·       Emerging leaders who show great potential in working with and leading others

·       Business Owners intending to enhance or implement successful Performance

·       Management.